The fraud monitoring process is designed to identify and investigate transactions that fall outside of your normal usage patterns.
International Transactions: Capital One employs fraud monitoring to help detect and protect against ATM/debit card fraud.Please make your PIN memorable to you and do not share it with other parties. ATM/debit card transactions: You may use ATM/debit cards to withdraw cash, make transfers between your Capital One accounts, deposit funds, complete point-of-sale transactions, make account inquiries, and for other banking activities.When using these services, we ask that you monitor your account and alert us of any unauthorized transactions. Such services include, ATM/debit cards, electronic check conversion, phone transfers, online bill payment and online banking external funds transfer. We’ll never ask you over the phone to provide your online banking password.Ĭapital One offers various ways to move money electronically for the purpose of paying bills, making purchases and managing your accounts.If you ever suspect the party contacting you is not Capital One, please tell the caller that you would prefer to contact Capital One directly and call back using the contact numbers on our site or on the back of your card.We may contact you via text to confirm an attempted charge (to prevent fraud), but we will never ask you to confirm or verify your personal information in an unsolicited text message.
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Fraud agents will require verification of your identity prior to discussing your account. If you’re ever in doubt about a communication instance, forward any suspicious emails to Our Fraud department may contact you if we detect unexpected activity on your account.
Our agents will not ask you over the phone to provide your online banking password.Our agents, whether over the phone or in our branches and cafes, may ask you to verify information we have on file or ask other questions to confirm your identity.When you initiate contact with Capital One, we’ll verify your identity before sharing account information or performing transactions on your behalf.Here's what to expect when you contact us or we contact you. Our communication practices can help you keep your sensitive information secure.
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